Heroku's B Grade: Solid Platform, But Slower Feature Moves and Split Agreement Terms

Heroku is a platform-as-a-service for building and deploying applications. They're owned by Salesforce, which means scale and stability. But there are a few things you should know before you commit.

🟡 Feature releases are slowing down. Heroku moved to a Sustaining Engineering model in 2026, which means fewer new features and a focus on maintaining what exists. If you're counting on regular platform improvements, manage your expectations.

🟢 Security credentials check out. They have multiple compliance certifications and publish them through their Compliance Center. This matters if you're handling regulated data.

🟡 Different contract rules depending on how you pay. Credit card customers and marketplace providers get separate agreements. Make sure you're reading the right one.

🟢 Support tiers are there if you need them. Standard to Signature options give you choices on response time and access level.

🟡 All your data infrastructure runs on their hardware. You're trusting Heroku's internal systems entirely. There's no option to audit or own the underlying infrastructure.

Overall: Heroku is stable and certified, but you're locking into their pace of development and their data handling entirely.

This breakdown is based on Heroku's publicly available Terms of Service and/or Privacy Policy. It may contain mistakes. Spot one? Let us know.